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TOPIC: Registration form

Registration form 02/07/2018 11:50 #59

  • eytterland
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We get a lot of feedback from frustrated would-be members who are trying to register. They do not get the sms-code they need. We tell them to enter +47 before their phone number, and it works. The problem is that it is not stated in the form that they need to enter the landcode to get the sms-code. It steals a lot o time from us, and creates much frustration for all. Could you please state in the form that they must enter +47, or better still automate the landcode in the form?
Last Edit: 03/07/2018 07:23 by eytterland.
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Registration form 09/07/2018 09:31 #62

  • dianatokar
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Thank you for sharing your experience!

As far as I can see, on the registration form, our system pre-fills the '+47' numbers to the mobile field (you can check it by yourself either) when you just click on it. Sometimes some people can clear this pre-filling, or use the form autofill (provided by a browser), and in that cases, the mobile phone could probably be filled without the land code.

Today our system has members all over the world, so the automatic +47 land code wouldn't be a good solution, as some of the members would register from other countries. Instead of that, we suggest choosing the option with putting a help text near the mobile number field, which would state that the number requires the land code for proper work. We also could add this text to the box where you should put a verification code, so members will be able to make a troubleshooting by themselves.

Please let us know through the email if this sounds like a suitable option for you, so we'll be able to provide you with the estimation. You can contact me or Olga about this question. Thank you for your time!
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Registration form 27/08/2018 07:58 #67

  • tfasteng
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The problem is that the +47 is prefillet - but when you enter your phonenumber it automatically writes over the +47 With the number (without land code).

You may have a check that the user has entered + sign or 00?

If not: a message: please enter your country code + phonenumber to get a sms from us
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