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TOPIC: Weekly notifications

Weekly notifications 03/07/2018 07:28 #60

  • eytterland
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We have noticed that Choo i skyen sends weekly notifications to members. We find that it is to often. Besides the message being a bit cryptic for people not used to automatically generated messages, it feels like we are nagging our members. Members who are deactivated find the notices annoying and tell us we are unprofessional. That is not nice.

Once a month would be better. It would be even more useful if the message was more understandable, with a notice that the message is automatic, and that they need not answer unless the information is wrong.
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Weekly notifications 09/07/2018 09:03 #61

  • dianatokar
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Thank you for your feedback, we really appreciate it!
We're going to send a little survey to you and to all our customers to get the feedback about our automatic letters and to make changes that will satisfy all of the customers. It would probably take some time (about a month), so we'll announce the changes through the email about the survey results, and on this forum as well.
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Weekly notifications 11/07/2018 07:22 #63

  • tfasteng
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"Weekly" Notification should be a user decission - configuration on my page

[yes] I want notification


Where
[ ] email
[ ] Only in choo, mypage

Frequency

[ ] Every week
[ ] Once a month
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Weekly notifications 11/07/2018 13:07 #64

  • dianatokar
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Thank you for sharing your feedback, it helps our service to be better. As I wrote before, we're going to gather all feedback from our customers, and then we'll come back with a final solution!
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